Profile

Knowledgeable, Results-orientated Network / Applications Support Technician with 16 years experience installing, repairing, and supporting computing and telecommunications hardware and software.  Proven ability to absorb knowledge quickly and teach others effectively.  Key skills include:

 

• Systems Installation & Repair                                     • Project Management

• Hardware / Software Support                                   • Process / Procedure Development

• Troubleshooting / Problem Solving                           • Procurement

Professional Experience

Dispatcher

Nicor Services Inc.,   Naperville, IL

                                                                                                                          Aug 2006 Present

Calling on technicians, using two-way radios, and multi-tasking. Inform technicians on daily appointments, giving directions, answer the phone, and calling customers to confirm/cancel appointments. Daily accounting of technician’s time.

 

IBA Molecular, Romeoville, IL                                                                                                      2003 – 2006

IBA delivers solutions of a unique precision in the fields of cancer diagnosis and therapy.

 

Dispatcher                                                                                       IBA Molecular, Romeoville, IL      (2006)                                                                     

Liaison between Couriers, Pharmacists, Pharmacy Staff and Management. Responsible for ensuring the consistently reliable and accurate delivery of radiopharmaceuticals to an eight state region centering on Illinois. Supervised thirty local and eleven satellite couriers.  Dispatched an average one hundred eighty five doses six to seven days a week. Worked closely with Radiation Safety Officer to ensure compliance with all US DOT, Illinois NRA and OSHA regulations. Coordinated all flights at local airports. Assisted the production staff with the preparation of Nuclear Medicine. Selected accomplishments include:

• Achieved perfect attendance 

• Successfully transferred ninty five percent of the paperwork to computerized documents.

• Instituted web based tracking of contracted drivers billing.

• Automated the creation of monthly reports

• Sucessfully transferred the registration of 10 vehicles from several states to Illinois.

 

Medical Courier                                                                        IBA Molecular, Romeoville, IL (2003 – 2006)

Responsible for ensuring the consistently reliable and accurate delivery of radiopharmaceuticals to hospitals, clinics, and mobile customers within an eight state region. Assisted the production staff with the preparation of Nuclear Medicine. Adhered to all Illinois Nuclear Regulatory Commission regulations. Utilized laptop with GPS and mapping software for efficient routing and wireless internet access. Selected accomplishments include:

• Achieved perfect attendance 

             • Achieved an on time delivery rating of ninety nine percent.

• Rerouted countless lost couriers while making my own deliveries.

 

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Driver                                                                                  Red Flag Limousine, Aurora, IL      2002 – 2003

Transported Customers between locations in a timely manner. Utilize laptop with GPS and mapping software for efficient routing. Selected accomplishments include:

• Achieved 100% on Time Rating.

 

TEK Systems, Downers Grove, IL                                                                                                 2000 - 2002

The premier technology execution company, promising the right expertise and an unrelenting commitment to service.

 

Application Analyst                                                                             Caterpillar, Aurora, IL    (2000 – 2002)

Provided desktop software support for users at Caterpillar Equipment Corporation. Managed procurement and installation of software and hardware peripherals, initiating web based purchasing program that saved twenty thousand dollars and cut delivery time by five hundred percent.  Supported a major email migration from MS Mail to Lotus Notes. Selected accomplishments include:

• Led a two week project upgrading systems in Caterpillar’s Soderham, Sweden site; created durable processes to ensure maintenance of corporate standards.

• Implemented imaging solutions allowing repair of PC systems without the need for costly rebuilds, saving approximately sixty two thousand dollars annually.

 

Compuware, Rosemont, IL                                                                                                             1998 – 1999

Recognized industry leader in enterprise software and IT services that help maximize the value of technology investments.

 

Tier III Desktop Support                                                    Lucent Technologies, Naperville, IL       (1999)

Contracted to IBM to provided desktop software support to users at Lucent Technologies Bell Labs Naperville Campus. Selected accomplishments include:

• Built working PC from spare parts because IBM didn’t have the resources to supply me a PC when I started.

• Accomplished a ninety eight point nine percent successful resolution rate on my workload queue.

• Rebuilt over 30 PC’s in a 3 month period

 

Installation Coordinator                                                        CNA Insurance, Chicago, IL        (1998 – 1999)

Coordinated rollout of 800 new workstations in 20 locations for CNA Insurance’s nationwide Y2K upgrade. Supervised two technicians and three to twenty contracted technicians at any given site. Coordinated with local support liaison with communications to the users on the metrics and status of the migration. Reported hourly and daily reports and metrics to the home office. Made travel arrangements for my crew while on the road.  Selected accomplishments include:

• Worked a forty two hour shift and nine weeks in a six month period required over one hundred hours of work.

• Achieved a one hundred percent successful completion rating on all 800 workstation with zero data loss.

                          

Installation Coordinator                         Williams Communications Solutions, Itasca, IL          1997 –1998

Managed procurement of systems and components for communications solutions, working with sales personnel to ensure timely delivery of sold solutions. Monitored purchase order status; compiled, analyzed, and presented monthly reports on closing of all installations. Provided user support and problem resolutions for computer systems in local branch office.

• Set up Internet access for 20 users within local operations department.

 

Network Technician - Phone/PC Support       Bankcorp Operations Company, Chicago, IL 1996 –1997

Coordinated maintenance and service for NEC/Ameritech T–1 Telephone Network. Helped diagnose and resolve PC related problems. Provided employee training and user support for telecommunications system and various PC software. Selected accomplishments include:

• Designed innovative spreadsheet system to track and report communications billing information; this system generated annual savings of eight thousand dollars while reducing administrative workload forty five percent.

 

Power Installer                                                                              Reltec, North Ridgefield, OH  1995 – 1996

Installed Lorain power plants and power distribution systems for clients such as Ameritech, Southwestern Bell, Bell South, and Sprint. Managed personal time and expense reporting procedures.

 

AT&T Network Systems  Rolling Meadows, IL                                                                            1989 – 1995

Technologies designs and delivers the systems, services and software that drive next-generation communications networks.

 

Dispatcher                                                          AT&T Network Systems, West Chicago, IL   (1992 – 1995)

Oversaw third shift dispatching of technical repair teams throughout five states surrounding Illinois. Installed PCs and associated hardware and software at dispatch sites for E-911 emergency calls.

• Instituted installation procedures to save time and money by eliminating repetitive work operations.

 

Power Installer                                 AT&T Network Systems Bell Labs, Naperville, IL         (1989 – 1992)

Installed and maintained communication power plants, as well as power distribution and lighting systems.

 

 

 

 

Education                                

College Of DuPage, Glen Ellyn, IL                                                                                                          1986 A.A.S. Coursework

 

Certifications

Microsoft Certified Professional (MCP) NT 4.0                                                                                2000

Technologies And Skills

Operating Systems:  DOS, Windows 3.x/9x/NT/2000/XP, Novell

Networking: LANs, Intranets, PBXs, DHCP, Wins, DNS, IIS 4.0 - 6.0, Exchange Server 5.5 - 2003, Win 2000 Server/Advanced Server

Applications: MS Office 97 - 2003, Lotus Notes R5 - R6, CCMAIL, MS Project, Primavera, Suretrak, Sigmaplot

Telecommunications Hardware: NEC 2000 and 2400 PBX's, Northern Telecom Norstar, Option 11, 51 and 81 Systems



References and additional information available upon request.