Knowledgeable, Network / Applications Support Technician with 16 years experience installing, repairing, and supporting computing and telecommunications hardware and software. Proven ability to absorb knowledge quickly and teach others effectively. Key skills include:
• Systems Installation & Repair •
Project Management
• Hardware / Software Support •
Process / Procedure Development
• Troubleshooting / Problem Solving •
Procurement
Chauffeur An Elegant Touch Limousine Service, Lockport, IL May
2007 – Current
Transported Customers between locations in a timely manner. Utilize laptop with GPS and mapping software for efficient routing. Selected accomplishments include:
• Achieved 99.9% on Time Rating.
Dispatcher
Benchmark Staffing, Warrenville, IL Aug 2006 - March 2007
Contracted to Nicor Services Naperville, IL - Calling on technicians, using two-way radios, and multi-tasking. Inform technicians on daily appointments, giving directions, answer the phone, and calling customers to confirm/cancel appointments. Daily accounting of technician’s time.
IBA Molecular, Romeoville, IL 2003 – 2006
IBA
delivers solutions of a unique precision in the fields of cancer diagnosis and
therapy.
Dispatcher
IBA Molecular, Romeoville, IL
2006
Liaison between Couriers, Pharmacists, Pharmacy Staff and Management. Responsible for ensuring the consistently reliable and accurate delivery of radiopharmaceuticals to an eight state region centering on Illinois. Supervised thirty local and eleven satellite couriers. Dispatched an average one hundred eighty five doses six to seven days a week. Worked closely with Radiation Safety Officer to ensure compliance with all US DOT, Illinois NRA and OSHA regulations. Coordinated all flights at local airports. Assisted the production staff with the preparation of Nuclear Medicine. Selected accomplishments include:
• Achieved perfect attendance
• Successfully transferred ninty five percent of the paperwork to computerized documents.
• Instituted web based tracking of contracted drivers billing.
• Automated the creation of monthly reports
• Sucessfully transferred the
registration of 10 vehicles from several states to Illinois.
Medical Courier IBA
Molecular, Romeoville, IL 2003 – 2006
Responsible for ensuring the consistently reliable and accurate delivery of radiopharmaceuticals to hospitals, clinics, and mobile customers within an eight state region. Assisted the production staff with the preparation of Nuclear Medicine. Adhered to all Illinois Nuclear Regulatory Commission regulations. Utilized laptop with GPS and mapping software for efficient routing and wireless internet access. Selected accomplishments include:
• Achieved perfect attendance
• Achieved an on time delivery rating of ninety nine percent.
• Rerouted countless lost couriers while making my own deliveries.
.
Chauffeur Red Flag Limousine, Aurora, IL 2003
Transported Customers between locations in a timely manner. Utilize laptop with GPS and mapping software for efficient routing. Selected accomplishments include:
• Achieved 100% on Time Rating.
TEK Systems, Downers Grove, IL
1999 - 2002
The
premier technology execution company, promising the right expertise and an
unrelenting commitment to service.
Application Analyst
Caterpillar, Aurora, IL 2000 – 2002
Provided desktop software support for users at Caterpillar Equipment Corporation. Managed procurement and installation of software and hardware peripherals, initiating web based purchasing program that saved twenty thousand dollars and cut delivery time by five hundred percent. Supported a major email migration from MS Mail to Lotus Notes. Selected accomplishments include:
• Led a two week project upgrading systems in Caterpillar’s Soderham, Sweden site; created durable processes to ensure maintenance of corporate standards.
• Implemented imaging solutions allowing repair of PC systems without the need for costly rebuilds, saving approximately sixty two thousand dollars annually.
Tier III Desktop
Support Lucent Technologies, Naperville, IL 1999
Contracted to IBM to provided desktop software support to
users at Lucent Technologies Bell Labs Naperville Campus. Selected
accomplishments include:
• Built working PC from spare parts because IBM
didn’t have the resources to supply me a PC when I started.
• Accomplished a ninety eight point nine percent
successful resolution rate on my workload queue.
• Rebuilt over 30 PC’s in a 3 month period
Compuware, Rosemont, IL 1998 – 1999
Recognized
industry leader in enterprise software and IT services that help maximize the
value of technology investments.
Installation
Coordinator CNA Insurance, Chicago, IL 1998 – 1999
Coordinated
rollout of 800 new workstations in 20 locations for CNA Insurance’s nationwide
Y2K upgrade. Supervised two technicians and three to twenty contracted technicians
at any given site. Coordinated with local support liaison with communications to
the users on the metrics and status of the migration. Reported hourly and daily
reports and metrics to the home office. Made travel arrangements for my crew
while on the road. Selected
accomplishments include:
•
Worked a forty two hour shift and nine weeks in a six month period required
over one hundred hours of work.
• Achieved a one hundred percent
successful completion rating on all 800 workstation with zero data loss.
Installation Coordinator WilTel, Itasca, IL 1997 –1998
Managed procurement of systems and components for communications solutions, working with sales personnel to ensure timely delivery of sold solutions. Monitored purchase order status; compiled, analyzed, and presented monthly reports on closing of all installations. Provided user support and problem resolutions for computer systems in local branch office.
• Set up Internet access for 20 users within local operations department.
College Of DuPage, Glen
Ellyn, IL
1986 A.A.S. Coursework
Operating Systems: DOS, Windows 3.x/9x/NT/2000/XP, Novell
Networking: LANs, Intranets, PBXs, DHCP, Wins, DNS, IIS 4.0
- 6.0, Exchange Server 5.5 - 2003, Win 2000 Server/Advanced Server
Applications: MS Office 97 - 2003, Lotus
Notes R5 - R6, CCMAIL, MS Project, Primavera, Suretrak, Sigmaplot
Telecommunications Hardware: NEC 2000 and 2400 PBX's, Northern Telecom Norstar, Option 11, 51 and 81 Systems