Knowledgeable, Results-orientated Network / Applications Support Technician with 16 years experience installing, repairing, and supporting computing and telecommunications hardware and software. Proven ability to absorb knowledge quickly and teach others effectively. Key skills include:
Systems Installation & Repair
Project Management
Hardware / Software Support
Process / Procedure Development
Troubleshooting / Problem Solving
Procurement
Dispatcher
Nicor Services Inc.,
Naperville, IL
Aug 2006 Present
Calling on technicians, using two-way radios, and multi-tasking. Inform technicians on daily appointments, giving directions, answer the phone, and calling customers to confirm/cancel appointments. Daily accounting of technicians time.
IBA Molecular, Romeoville, IL 2003 2006
IBA
delivers solutions of a unique precision in the fields of cancer diagnosis and
therapy.
Dispatcher
IBA Molecular, Romeoville, IL
(2006)
Liaison between Couriers, Pharmacists, Pharmacy Staff and Management. Responsible for ensuring the consistently reliable and accurate delivery of radiopharmaceuticals to an eight state region centering on Illinois. Supervised thirty local and eleven satellite couriers. Dispatched an average one hundred eighty five doses six to seven days a week. Worked closely with Radiation Safety Officer to ensure compliance with all US DOT, Illinois NRA and OSHA regulations. Coordinated all flights at local airports. Assisted the production staff with the preparation of Nuclear Medicine. Selected accomplishments include:
Achieved perfect attendance
Successfully transferred ninty five percent of the paperwork to computerized documents.
Instituted web based tracking of contracted drivers billing.
Automated the creation of monthly reports
Sucessfully transferred the
registration of 10 vehicles from several states to Illinois.
Medical Courier IBA
Molecular, Romeoville, IL (2003 2006)
Responsible for ensuring the consistently reliable and accurate delivery of radiopharmaceuticals to hospitals, clinics, and mobile customers within an eight state region. Assisted the production staff with the preparation of Nuclear Medicine. Adhered to all Illinois Nuclear Regulatory Commission regulations. Utilized laptop with GPS and mapping software for efficient routing and wireless internet access. Selected accomplishments include:
Achieved perfect attendance
Achieved an on time delivery rating of ninety nine percent.
Rerouted countless lost couriers while making my own deliveries.
.
Driver Red Flag Limousine, Aurora, IL 2002 2003
Transported Customers between locations in a timely manner. Utilize laptop with GPS and mapping software for efficient routing. Selected accomplishments include:
Achieved 100% on Time Rating.
TEK Systems, Downers
Grove, IL
2000 - 2002
The premier technology
execution company, promising the right expertise and an unrelenting commitment
to service.
Application
Analyst
Caterpillar, Aurora, IL (2000 2002)
Provided desktop software support for users at Caterpillar Equipment Corporation. Managed procurement and installation of software and hardware peripherals, initiating web based purchasing program that saved twenty thousand dollars and cut delivery time by five hundred percent. Supported a major email migration from MS Mail to Lotus Notes. Selected accomplishments include:
Led a two week project upgrading systems in Caterpillars Soderham, Sweden site; created durable processes to ensure maintenance of corporate standards.
Implemented imaging solutions allowing repair of PC systems without the need for costly rebuilds, saving approximately sixty two thousand dollars annually.
Compuware,
Rosemont, IL 1998 1999
Recognized industry
leader in enterprise software and IT services that help maximize the value of
technology investments.
Tier III Desktop Support Lucent Technologies, Naperville, IL (1999)
Contracted to IBM to provided desktop software support to users at
Lucent Technologies Bell Labs Naperville Campus. Selected accomplishments include:
Built working PC from spare parts because IBM didnt have
the resources to supply me a PC when I started.
Accomplished a ninety eight point nine percent successful
resolution rate on my workload queue.
Rebuilt over 30 PCs in a 3 month period
Installation
Coordinator CNA Insurance, Chicago, IL (1998 1999)
Coordinated rollout of
800 new workstations in 20 locations for CNA Insurances nationwide Y2K
upgrade. Supervised two technicians and three to twenty contracted technicians
at any given site. Coordinated with local support liaison with communications to
the users on the metrics and status of the migration. Reported hourly and daily
reports and metrics to the home office. Made travel arrangements for my crew
while on the road. Selected accomplishments include:
Worked a forty two hour shift and nine weeks in a six month period required
over one hundred hours of work.
Achieved a one hundred percent successful
completion rating on all 800 workstation with zero data loss.
Installation Coordinator Williams Communications Solutions, Itasca, IL 1997 1998
Managed procurement of systems and components for communications solutions, working with sales personnel to ensure timely delivery of sold solutions. Monitored purchase order status; compiled, analyzed, and presented monthly reports on closing of all installations. Provided user support and problem resolutions for computer systems in local branch office.
Set up Internet access for 20 users within local operations department.
Network Technician - Phone/PC Support Bankcorp Operations Company, Chicago, IL 1996 1997
Coordinated maintenance and service for NEC/Ameritech T1 Telephone Network. Helped diagnose and resolve PC related problems. Provided employee training and user support for telecommunications system and various PC software. Selected accomplishments include:
Designed innovative spreadsheet system to track and report communications billing information; this system generated annual savings of eight thousand dollars while reducing administrative workload forty five percent.
Power
Installer Reltec, North Ridgefield, OH 1995 1996
Installed Lorain power plants and power distribution systems for clients such as Ameritech, Southwestern Bell, Bell South, and Sprint. Managed personal time and expense reporting procedures.
AT&T Network Systems Rolling Meadows, IL 1989 1995
Technologies designs and delivers the systems, services and
software that drive next-generation communications networks.
Dispatcher AT&T Network Systems, West Chicago,
IL (1992 1995)
Oversaw third shift dispatching of technical repair teams throughout five states surrounding Illinois. Installed PCs and associated hardware and software at dispatch sites for E-911 emergency calls.
Instituted installation procedures to save time and money by eliminating repetitive work operations.
Power Installer AT&T Network Systems Bell Labs, Naperville, IL (1989 1992)
Installed and maintained communication power plants, as well as power distribution and lighting systems.
College Of DuPage, Glen
Ellyn, IL
1986
A.A.S. Coursework
Operating
Systems: DOS,
Windows 3.x/9x/NT/2000/XP, Novell
Networking:
LANs, Intranets, PBXs, DHCP, Wins, DNS, IIS 4.0 - 6.0, Exchange Server 5.5 -
2003, Win 2000 Server/Advanced Server
Applications: MS
Office 97 - 2003, Lotus Notes R5 - R6, CCMAIL, MS Project, Primavera, Suretrak,
Sigmaplot
Telecommunications
Hardware: NEC 2000 and 2400 PBX's,
Northern Telecom Norstar, Option 11, 51 and 81 Systems
References and
additional information available upon request.